Referral Coordinator
at Innovative Staffing Solutions Group

Duty of the Position

The Referral Coordinator must demonstrate the knowledge and skills necessary to coordinate operations of the referral processes, including, but not limited to pre-certifications, and scheduling appointments. Coordinate operations and processes of the Centralized Referral Office. Office equipment operation and additional duties as required by practice manager.

Position responsibilities

Coordinate operations and processes
1. Coordinate operations and processes
a. Obtaining pre-certifications
b. Collaborate with medical practices/facilities to schedule referral appointments, diagnostic testing, and
imaging procedures timely.
c. Coordinate referral appointment information and testing/visit instructions to patients by telephone or letter.
d. Maintaining Excel spreadsheet Referral Log.
e. Fax required documents (office notes and orders) to non-EHR practices/facilities in preparation of patient's
visit/test.
f. Scan documents (office notes/test results) into EHR from non-EHR practices/facilities.

Office Proficiency
2. Office Proficiency
a. Must possess excellent telephone skills.
b. Must be capable of multitasking.
c. Must possess computer skills, with Excel and Word
knowledge/experience.
d. Must possess written communication skills.

Office equipment operation
3. Office equipment operation
a. Must be capable of operating multi-line telephones, scanner, copier, and fax machine.

Additional duties as required by manager
4. Additional duties as required by manager
a. Monitors inventory needs and reports to the practice manager.
b. Other duties may be required that are not listed

Job Conditions

Sitting Required to work while remaining in a seated position. Workers may sit to perform activities such as: attending meetings and documenting processes
Standing Required to work while remaining on feet in an upright position without moving about. Workers stand to perform activities such as: performing some work tasks, attending meetings and conversing with staff, patients, and/or families.
Walking Required to work while moving about on foot. Worker walks on concrete or tile covered flooring.

Company Operation

Our Mission
To improve the health and well-being of eastern North Carolina.

Our Vision
To become the national model for rural health and wellness by creating a premier, trusted health care delivery and education system.

Voyage to Excellence
Vidant Health is a health care system with one goal — Excellence. Success means excellence in the experiences we create, the quality of care we provide and the financial decisions we make. We have the competencies and capabilities to create Excellence in all that we do. Our leadership has affirmed and endorsed this goal for our system.

High Reliability Organization
Vidant Health strives to be a high reliability organization (HRO). HROs are mindful organizations with the capability to perform to the highest standard consistently over time using principles of anticipation and principles of containment to prevent, detect, and correct unexpected events. Vidant Health builds and sustains high reliability through safety habits, safety huddles, leader connections and follow up that provide opportunities to foster engagement with two way, transparent communication to develop and sustain authentic "power with" relationships. Leaders and team member's thoughts and actions reflect the understanding that how we structure relationships with each other and our patients is the key to living our mission, vision and values. This embodies the Big E Experience; that how we experience each other is how our patients and families experience us. Through living and modeling our values we will achieve the quadruple aim: providing exceptional and affordable care for healthier communities while attending to the well-being of our teams. These practices are intended to achieve excellence for patients, team members, and the communities we serve.

Hospitality in Action – Being On Your Side
Smile and greet with a warm welcome / refer by preferred name / focus attention and recognize nonverbal cues.
Listen with empathy and intent to understand / show interest in and value for the whole person.
Communicate positive intent.
Provide opportunities to ask questions and respond to emotions, concerns, distress and suffering.
Values
Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values.

Qualifications

High School or higher plus 1-2 years formal training/education is required.

Must possess CPT and ICD-9/10 coding knowledge. Must know medical terminology, anatomy and physiology.

1-3 years related work experience.

Must possess computer skills, with Excel and Word knowledge/experience

Medical Office experience is preferred.

Equipment Operation

No details available at the moment.

Location