Dir, Executive Operations
at Innovative Staffing Solutions Group

Duty of the Position

Position Summary

This position is a direct resource to the President of Vidant Medical Center & Chief Operating Officer of Vidant Health
Hospitals. This role integrates vision with execution, fulfills commitments to internal and external stakeholders, and
completes communication on behalf of the President. This position will act as a multiplier of the Office of the President
and enable an environment to support office to work most effectively. This position is a trusted and highly skilled partner to
the President that must model integrity and maintain confidentiality. The role requires a highly motivated individual that
demonstrates strong emotional intelligence and communication abilities. This role interacts and maintains relationships
with all levels of team members and leadership throughout the organization.

Position responsibilities

Essential Job Functions

Executive Meeting Operations and Actions
Preparation for, and facilitation of, key meetings involving the President Vidant Medical Center & Chief
Operating Officer of Vidant Health Hospitals (e.g. VMC Executive Leadership, current and potential VMC
partners, higher education leadership, physicians, government officials and peer Executives). This role is
responsible to ensure that meeting objectives are effectively designed and appropriate support elements are
well-prepared. Specific responsibilities include and are not limited to:

a. Works closely with the President's Executive Assistant (EA) on upcoming President commitments.

b. Develops background information to prepare the President for meetings.

c. Ensures all participants are aware of and prepared for the meeting and captures key take-aways.

d. Partners with the President's EA to ensure appropriate and timely follow up communication.

e. Monitors progress and achievements of next steps.

Internal and External Communication
Prepares communications on behalf of the President. Communications range from the President's update at
Board meetings, to follow up correspondence related to the President's various meeting with VMC funders,
partners and staff, to various speaking engagement involving external audiences. Draft communications must
demonstrate a mindfulness of the President's and VMC's key external relationships and their respective
interconnectivity. Specific responsibilities include and are not limited to:

a. Manages the inventory of communication events; i.e.: articles, columns, speeches, panel discussions.

b. Partners with the President to outline resource support, communication drafting and/or researching in support
of each event. This could include fact checking, status reporting, and material development; including
coordinating with Marketing and Communications on specific bodies of work.

Alignment
Proactively identify concerns that could impact successful execution of the President's commitments. This
includes elevating those issues about which the President should be aware and framing ideas to resolve the
problem or mitigate the risk. This aspect of this role and will require focus on the underlying interests of the
parties working with the President, understand their intentions, and creatively identify alternative means of
handing pressing issues.

Projects
In collaboration with Systems and Procedures leadership, coordinate the execution of projects or commitments
directly involving the president and his direct reports. Provide independent leadership of special President
initiated projects, ranging from written products to be authored by the President or convening thought leaders
on various topics as requested. Specific responsibilities include and are not limited to:

a. Scope, plan and execute multiple, often quick-turnaround projects with minimal outside assistance.

b. Present ideas for Special Projects that might facilitate the President's objectives.

c. When necessary, oversee the transfer of assigned projects to other stakeholders.

d. Prepare to apprise the President of status and variations from schedule or scope.

Education and Research
Consistently seek knowledge of industry movements, regulations, and emerging innovations that impact
healthcare and steadily communicates learnings with the President. Activates research of new ideas, trends,
and policy and constructs executive summaries of learnings and impacts for President.

Job Conditions

The heaviest weight lifted by this worker is 10.3 pounds or 2 reams of copy paper, which is generally lifted between floor and waist height above the ground when performing the job. The frequency of lifting over the course of a normal workday would be classified as occasional. It is also important to understand weights lifted at greater frequencies are lighter in nature.

The work of this team member is performed indoors in a healthcare facility.

The worker is required to wear PPE consistent with the nature of the work.

Company Operation

Our Mission
To improve the health and well-being of eastern North Carolina.

Our Vision
To become the national model for rural health and wellness by creating a premier, trusted health care delivery and
education system.

Voyage to Excellence
Vidant Health is a health care system with one goal — Excellence. Success means excellence in the experiences we
create, the quality of care we provide and the financial decisions we make. We have the competencies and capabilities to
create Excellence in all that we do. Our leadership has affirmed and endorsed this goal for our system.

High Reliability Organization
Vidant Health strives to be a high reliability organization (HRO). HROs are mindful organizations with the capability to
perform to the highest standard consistently over time using principles of anticipation and principles of containment to
prevent, detect, and correct unexpected events. Vidant Health builds and sustains high reliability through safety habits,
safety huddles, leader connections and follow up that provide opportunities to foster engagement with two way,
transparent communication to develop and sustain authentic "power with" relationships. Leaders and team member's
thoughts and actions reflect the understanding that how we structure relationships with each other and our patients is the
key to living our mission, vision and values. This embodies the Big E Experience; that how we experience each other is
how our patients and families experience us. Through living and modeling our values we will achieve the quadruple aim:
providing exceptional and affordable care for healthier communities while attending to the well-being of our teams. These
practices are intended to achieve excellence for patients, team members, and the communities we serve.

Hospitality in Action – Being On Your Side
Smile and greet with a warm welcome / refer by preferred name / focus attention and recognize nonverbal cues.

Listen with empathy and intent to understand / show interest in and value for the whole person.

Communicate positive intent.

Provide opportunities to ask questions and respond to emotions, concerns, distress and suffering.

Values
Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values.

Qualifications

Minimum Position Requirements

Master's Degree required. (A bachelor's degree with a minimum 5 years experience may be substituted)

Minimum of 3 years experience is required. Experience in business administration, process improvement, project
management, consulting or other related experience. Experience in hospital environments is preferred. Successful
completion of an Administrative Fellowship may be substituted for years of experience.

Equipment Operation

Tools and equipment used include, but are not limited to the following: phone, computer, and various office supplies.

Location